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How Vouchers Work

Complete guide for venue managers

Overview

wellfd offers two types of promotions: Regular Deals (ongoing offers with 30-day expiration) and Happening Now Specials (limited-release, time-bound offers). This guide explains the entire process from creation to redemption for both types.

Regular Deals

  • • 30-day expiration after claim
  • • One per restaurant at a time
  • • Can re-claim after redemption
  • • Always available during set hours/days

Happening Now Specials

  • • Absolute end time (not 30 days)
  • • 10-minute hold after claim
  • • Limited inventory (first-come)
  • • GPS or QR-gated access
1
Creating Your Voucher

In Your Dashboard:

  1. Click "Create Voucher" button
  2. Fill out deal details:
    • Deal Title: Short, catchy (e.g., "20% OFF Entire Check")
    • Description: Full details of the offer
    • Deal Type: Percentage discount, free item, BOGO, or dollar amount
    • Discount %: The percentage off (if applicable)
    • Max Discount: Optional cap on discount amount
    • Minimum Purchase: Required spending before discount
  3. Set restrictions:
    • Valid Days: Which days of the week
    • Time Range: Start and end times (e.g., lunch only)
    • Party Size: Maximum group size
    • Blackout Dates: Holidays/special events to exclude
  4. Add any special terms
  5. Click "Create Voucher"

Tier Limits: Basic = 1 active voucher, Community Partner = 3, Champion = unlimited

2
Followers Get Notified Automatically

When you create or update a voucher, wellfd automatically notifies all your followers:

  • Email sent from deals@wellfd.com to all followers
  • Includes your logo, deal title, and description
  • Direct link to claim the voucher on your restaurant page
  • Expiration date clearly displayed

🎯 Value Add: You don't need to do anything! wellfd handles all the marketing automatically.

Members who follow your restaurant will never miss your deals. The more followers you have, the more automatic exposure your offers get.

3
Member Claims Voucher

Once your voucher is live, wellfd members can discover and claim it:

  1. Member browses your restaurant page on wellfd.com (or clicks email link)
  2. Sees your exclusive offer highlighted prominently
  3. Clicks "Claim This Offer"
  4. System generates unique digital coupon with:
    • QR code for quick scanning
    • Unique coupon code (e.g., GC-REST123-X7K9M2)
    • Full deal terms and restrictions
    • 30-day expiration from claim date
  5. Coupon appears in their "My Coupons" section

✓ Note: Members can only claim one regular deal per restaurant at a time (but can re-claim after redemption)

⚡ Happening Now: Members can only hold ONE Happening Now special across all restaurants at a time, with a 10-minute hold window

4
Redeeming at Your Restaurant

When a customer visits with a voucher:

  1. Customer presents their phone showing the digital coupon with QR code and unique code
  2. You validate the offer:
    • Check it's the correct day/time
    • Verify party size is within limit
    • Confirm minimum purchase requirement
    • Check expiration date (shown on coupon)
  3. Scan QR code or enter code manually:
    • Quick Setup: Save wellfd.com to your phone's home screen and stay logged in
    • Open the app and click "Redeem" button
    • Option 1: Scan the QR code with your device camera
    • Option 2: Enter the coupon code manually
    • System validates and shows full voucher details
  4. Use the built-in calculator:
    • Enter the discounted item price (not full check total)
    • For BOGO, enter both item prices
    • Optionally enter the full check total to see new total
    • Calculator automatically applies deal rules and shows discount amount
    • Use this amount to comp/discount in your POS system
  5. Mark as redeemed:
    • Click "Mark as Redeemed" button
    • Coupon is marked redeemed in system and cannot be used again
    • For regular deals: Customer can re-claim another voucher after redemption (if deal still active)
    • For Happening Now: Cannot be claimed again (limited inventory)
    • Serve the customer and enjoy the new business!

⚡ Happening Now Redemption Notes:

  • 10-minute hold window: After claiming, customer has 10 min (or until special ends) to redeem
  • 5-minute grace period: Staff can redeem up to 5 minutes after special officially ends
  • Expired holds return to pool: Unclaimed vouchers become available again automatically
  • QR code required: "At the Table" specials must be claimed via in-restaurant QR scan
  • GPS enforcement: "Nearby" specials require customer to be within 300 meters

Regular vs Happening Now: Both types appear in the Coupon Redemption page with the same QR scan process. The system automatically enforces different rules based on the deal type.

⚡ Pro Tip - Lightning Fast Redemption:

  1. Save wellfd.com to your phone's home screen (works like an app)
  2. Stay logged in - you'll always be ready
  3. Tap the icon → Tap "Redeem" → Scan QR code → Done!
  4. Total time: 10-15 seconds

Redemption Page:

https://www.wellfd.com/CouponRedemption
Best Practices

Creating Attractive Offers:

  • • Keep titles short and clear: "20% OFF Lunch" beats "Get a percentage discount during daytime hours"
  • • Avoid too many restrictions - simpler offers convert better
  • • Consider time-based deals: "Happy Hour 15% OFF" or "Monday Madness 20% OFF"
  • • Free appetizer/dessert deals work great for first-time visitors

Quick Setup (One-Time):

  • • Save wellfd.com to your phone's home screen - works like a native app
  • • Stay logged in on your redemption device
  • • Total redemption time: 10-15 seconds from scan to complete

Staff Training:

  • • Make sure all staff know about wellfd vouchers
  • • Train servers to ask "Do you have a wellfd coupon?" at check presentation
  • • Show staff how to scan QR codes or enter codes manually
  • • Show staff how to use the discount calculator
  • • Keep redemption device easily accessible to all staff

Timing Strategy:

  • • Regular deals: Create for slow periods (Monday-Wednesday lunch) with recurring availability
  • • Happening Now: Use for flash promos ("Next 2 hours only!") or table-filling during unexpected slow times
  • • Rotate offers monthly to keep things fresh
  • • Use blackout dates for busy holidays/events (regular deals)
  • • Delete expired/inactive vouchers to make room for new ones
Common Issues & Solutions

QR code won't scan

  • Make sure you're logged into wellfd.com on your device
  • Click the "Redeem" button before scanning
  • Customer's phone brightness might be too low
  • Try entering the code manually instead (shown below QR code)

Calculator shows wrong discount

  • Make sure you entered the item price, not the full check total
  • Check if there's a minimum purchase requirement not met
  • Verify discount caps are being applied correctly
  • For percentage discounts, max discount caps may limit the amount

Coupon already redeemed

  • Each coupon can only be used once
  • Customer may have already used it elsewhere
  • They can claim a new voucher after using one (if still available)

Can't create more vouchers

  • Check your subscription tier limits in dashboard
  • Delete an old/inactive voucher to make room
  • Contact wellfd to upgrade your tier

Customer says coupon expired

  • Regular deals: Expire 30 days after claim - customer can re-claim if deal is still active
  • Happening Now: Expire at the exact end time specified - cannot re-claim
  • Expiration date/time is shown on the digital coupon

Happening Now hold expired

  • If customer claimed but didn't show up within 10 minutes, their hold expires
  • Voucher automatically returns to available pool for others to claim
  • Check dashboard "Holds expired" stat to see how often this happens
  • Consider extending special duration if many holds are expiring
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